1. How Vidyom is billed
Vidyom is billed per school on a monthly or annual cycle, as chosen in your plan. Your subscription renews automatically for the same cycle at the then-current price unless you cancel before the renewal date.
All subscription prices are exclusive of 18% GST, which is added on the tax invoice. Communication usage (SMS / WhatsApp) is not part of the subscription fee - it is metered separately through a prepaid comms-credit wallet (see section 6). Any one-time onboarding or data-migration work is quoted and agreed at onboarding (see section 7).
2. Free trial
New schools may start on a 90-day free trial. You can cancel at any time during the trial at no charge, and no payment method is charged until the trial converts to a paid subscription. If you do not cancel before the trial ends, your subscription begins on the plan and cycle you selected, and the first cycle’s fee becomes payable. Because nothing is charged during the trial, no refund arises for the trial period itself.
3. Cancelling your subscription
You may cancel at any time from your account or by contacting us at info.vidyom@gmail.com. On cancellation, your subscription remains active until the end of the current paid cycle and does not auto-renew after that. There is no cancellation fee, and cancelling does not by itself trigger a refund of the cycle already paid.
4. Monthly plans
Fees already paid for the current month are non-refundable. You keep full access until the end of that paid month, after which the subscription ends (if cancelled) and no further charge is made.
5. Annual plans
Annual plans are prepaid for the full year in exchange for a lower effective monthly price. Once an annual cycle has started, unused months are non-refundable except where a refund is required by applicable law. In genuine cases (for example, a material and unresolved service failure), Vidyom may, at its sole discretion, offer a pro-rata credit or refund of the unused, whole months - this is a goodwill measure, not an entitlement.
6. Communication credits (prepaid wallet)
SMS and WhatsApp are sent from a prepaid comms-credit wallet you top up in advance; you pay per message sent. Because credits are consumed on a pay-per-send basis, top-ups are non-refundable and non-transferable. Any unused credit balance remains usable while your subscription is active, including through the end of your current paid cycle. Unused credits are not exchangeable for cash and are not refunded on cancellation.
7. Onboarding & data-migration fees
One-time onboarding, setup or data-migration charges quoted at onboarding are non-refundable once the work has begun. If the work has not yet started, any prepaid one-time fee for it may be refunded.
8. Taxes (GST)
Where a refund is given, it is calculated on the base fee. GST that has been charged and remitted is treated in accordance with applicable tax law; we will issue any credit note or adjustment as the law permits.
9. Billing errors & service issues
If you believe you were billed in error, or you experienced a material service failure, please contact us promptly at info.vidyom@gmail.com with your school name and the relevant invoice. We will investigate and make it right - including a correction, a pro-rata credit, or a refund where appropriate.
10. How to cancel or request a refund
Cancel from your account settings, or email info.vidyom@gmail.com with your school name and the relevant invoice number and reason. Where a refund is approved, it is returned to the original payment method, typically within 5–7 business days of approval; your bank or card issuer may take additional time to reflect it.
11. Your data on cancellation
You can export your school’s data before or around cancellation. After your subscription ends, data is retained only for as long as any applicable statutory retention obligations require, and is deleted once those lapse. See our Privacy Policy for the full retention and deletion detail.
12. Chargebacks & disputes
If something looks wrong on your bill, please contact support first at info.vidyom@gmail.com - we can almost always resolve it faster than a card dispute. Raising a chargeback before contacting us may delay resolution, and we reserve the right to contest chargebacks that are inconsistent with this policy or the services actually delivered.
13. Changes to this policy
We may update this policy from time to time; changes are posted here with a revised “last updated” date and apply to renewals and charges made after the update.