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Vidyom

Legal

Refund & cancellation policy

Last updated: Draft — pending legal review

DRAFT — requires legal review. This document is a working draft prepared for product planning and is not legal advice. It must be reviewed and finalised by qualified counsel before publication or reliance.

This policy explains how subscription cancellations and refunds work for Vidyom.

1. Subscriptions

Vidyom is billed per school on a monthly or annual cycle, as chosen in your plan. Your subscription renews automatically for the same cycle unless cancelled before the renewal date.

2. Cancellation

You may cancel at any time from your account or by contacting us. Cancellation stops the next renewal; your access continues until the end of the current paid period. We do not charge a cancellation fee.

3. Refunds

  • Monthly plans — fees already billed for the current month are generally non-refundable; you keep access until the period ends.
  • Annual plans — refunds for the unused portion, if any, are handled case-by-case as stated in your order.
  • Comms-credit wallet — top-ups are used as messages are sent; unused balances may be refundable as set out in your order, less any non-recoverable charges.
  • Taxes — GST already remitted is refunded only to the extent permitted by law.

4. Service issues

If you believe you were billed in error or experienced a material service failure, contact us within a reasonable time and we will investigate and make it right, including a pro-rata credit or refund where appropriate.

5. How to request

Email hello@vidyom.in with your school name and the relevant invoice. Approved refunds are returned to the original payment method, typically within 5–10 business days of approval.

6. Changes

We may update this policy; changes are posted here with a revised “last updated” date.