1. The service
Vidyom provides school-management software — including fee management, admissions, academics, operations, HR & payroll, communications and analytics — delivered as a multi-tenant cloud service with offline-tolerant clients. We may improve, add, or modify features over time.
2. Accounts and access
You are responsible for the accuracy of your account information, for the actions of users you authorise, and for keeping credentials secure. Access is role-based; you control which staff hold which roles within your school.
3. Your data and our role
You retain all rights in the data you and your users put into Vidyom (“School Data”). With respect to personal data within School Data, you act as Data Fiduciary and we act as Data Processor under our privacy policy and the applicable data-processing agreement. We process School Data only to provide the service and on your documented instructions.
4. Acceptable use
- Use the service only for lawful school-administration purposes.
- Do not attempt to breach tenant isolation, reverse-engineer, or disrupt the service.
- Do not upload unlawful content or process personal data without a lawful basis.
5. Fees, billing and taxes
Subscription fees are billed per school on the cycle stated in your plan. Communication usage (SMS / WhatsApp) is metered through a comms-credit wallet. All fees are exclusive of GST, which is added on a tax invoice at the applicable rate. Late or failed payment may lead to suspension as described in your plan.
6. Money handling
Vidyom records money as integer paise in an append-only ledger; balances are computed from events. While we build the system for accuracy and auditability, you remain responsible for reconciling your own books and for the correctness of the data you enter.
7. Service levels and support
We aim to provide a reliable service and reasonable support. Specific availability and support commitments, if any, are set out in your order or a separate service-level agreement.
8. Suspension and termination
Either party may terminate as provided in the order. On termination, we will make your School Data available for export for a reasonable period, after which it will be deleted in line with the privacy policy and retention requirements.
9. Intellectual property
The platform, software and brand are owned by Vidyom. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription.
10. Warranties and liability
The service is provided on a commercially reasonable basis. To the extent permitted by law, our aggregate liability is limited as set out in your order, and we are not liable for indirect or consequential losses. Nothing limits liability that cannot be limited by law.
11. Governing law
These terms are governed by the laws of India, with courts of competent jurisdiction in India.
12. Contact
Questions about these terms? Email hello@vidyom.in.